Saffire Blue FAQ
1. Does Saffire Blue offer formulating advice? While Saffire Blue Inc. prides itself on customer service, for legal reasons we cannot be your cosmetic chemist. General questions regarding percentage, usage or general information will be provided. We cannot stress enough that Research and Development will enable you to successfully formulate a product that is unique to you. In the end, we hope that with the necessary R&D it will bring you great joy and pride with all your cosmetic endeavors.
2. What happens if product contents are damaged during shipment? We do our best to ensure that your product is packed and will be delivered safely. Please be sure to inspect your order as soon as it arrives. If, for any reason, the box has ANY signs of damage, contact us immediately. All claims, due to shipping damage, must be made within 24 hours of receipt of package.
3. Refused Packages. Any packages returned to us due to customer refusing shipment (damaged shipments are not included) will be billed for any shipping charges incurred plus a 20% restocking fee.
4. Can I pick up my order? Yes. Orders can be picked up during normal business hours with 24 hours notice. Same day orders will incur a $10.00 rush order fee.
5. Are you prices listed on the website wholesale or retail? The prices listed on the website are wholesale prices. We do not have retail prices. In addition there are no special requirements to qualify for our wholesale prices. Call Saffire Blue Inc. to inquire about our bulk pricing.
6. Are your essential oils 100% pure? Our essential oils are sourced from different countries all over the world and are 100% pure and natural.
7. Do you offer samples? We do not offer “free samples” of our products. To do so, we would have to increase prices on other products. We do offer our products in small sizes, which are great for testing. Our fragrance oils are sold in 1/2 dram sample sizes for $1, which are perfect for a "sniff test".
8. Do you have a minimum order? No.
9. Cancellations? Our orders are processed promptly. Orders which have not yet been packaged for shipment will be charged a $5 cancellation fee. Orders which have already been packaged for shipment will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours.
10. When will my FedEx Expedited or Canada Post Expedited order be shipped? Orders without rush processing will ship in the order they are received, regardless of the shipment method chosen. Choosing an Expedited shipping method may reduce the amount of time your order spends in transit, but will not decrease the time it takes us to pick and pack your order for shipment. If you would like your order packaged and shipped the next business day, please add rush processing to your order.
11. When will my case of containers/bottles/jars be shipped? Cases may take up to 2 weeks to be packaged and shipped. Any order cancellations containing master cases will be charged a 20% restocking fee.
12. Colourants? Our micas are sold by weight, not volume. One ounce of mica may require a 2 - 3 ounce container. Remember to consider this when you are comparison shopping and for shipping size.
13. How do I track my order? An automated email with your tracking number will be sent to your after your package leaves our warehouse. Simply click the link to track your package. It's that simple. You can also track your package by logging into the My Account section of our website and viewing your order history.
14. What is MSDS? MSDS stands for Material Safety Data Sheet. It provides detailed product information needed by material handlers and emergency workers on physical and chemical data. This includes melting points, boiling points, flash points, reactivity, first aid instruction, toxicity, storage recommendations, disposal instructions, control measures, protective equipment instructions and spill and leak procedures.
15. What is a Certificate of Analysis? A Certificate of Analysis is the result of testing against acceptable parameters. Certificates of Analysis can look quite different from product to product, industry to industry. However, with Essential Oils, measurement quite often consists of the dominant constituent of a particular oil.
16. What is a GC Report? GC stands for Gas Chromatograph. In simple terms, a GC separates an essential oil into individual components. The oil is vaporized upon entry into the device, and the oil passes through a column assisted by a carrier gas (usually helium or hydrogen). The column itself sits within an oven; here change in heat over time is managed. Different chemical compounds react at different speeds within the column, and this information is captured on the Gas Chromatograph.
GC reports are unique, and in many publications, they are referred to as fingerprints of that particular batch of essential oil. They help purchasers protect their quality by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative proof that received product matches approved samples. Still, it is important to note some of the limitations with GC's. While a GC may produce a unique fingerprint of an essential oil, this result is often unique to the GC device and the skill of the user. Even when conditions such as the type of column being used, ambient temperature, retention rates, etc are held equal, results may have slight variations. Another limitation is that without Mass Spectrometry (MS), a device significantly more expensive than even a GC, individual components cannot be identified. In recent years this has become less of an issue as libraries of reference are being compiled and made available. Sources are typically Food and Flavor journals, and by replicating conditions with a GC, major constituents can now be reasonably identified.
17. First Nation (Indian Status) Card Holders:
Please place your order using our on-line system. In the comment section, please input your status number. We will adjust your order total and issue a refund in the same manner you paid.