Contact Us

Tel: 519-286-0295 • Toll Free: 877-248-1115

Please contact us using the contact form below or please call 519-286-0295 or 877-248-1115.

Pick Up Location
HMB Distribution
344 Dundas Street
Woodstock, ON N4S 1B4
Get Directions

Hours: Monday – Thursday 8 a.m. to 12 noon and 1 pm – 3:30 p.m.

US Address (US Distribution Center)
Saffire Blue Inc.
1915 Dove Street
Port Huron, MI 48060

For answers to our most frequently asked questions,
please visit our policies and terms of service.

Effective Tuesday, March 15, 2022, Saffire Blue’s summer business hours will be as follows:
Monday: 8:00 a.m. – 4:00 p.m.
Tuesday: 8:00 a.m. – 4:00 p.m.
Wednesday: 8:00 a.m. – 4:00 p.m.
Thursday: 8:00 a.m. – 4:00 p.m.
Friday: CLOSED

Holiday Closings

February 15, 2022 – Monday – Family Day
April 15th, 2022- Friday – Good Friday
May 23rd, 2022 – Monday – Victoria Day
July 1st, 2022- Friday – Canada Day

August 1st, 2022 – Monday – Civic Holiday/Simcoe Day
September 5th, 2022 – Monday – Labour Day
October 10th, 2022 – Monday – Thanksgiving Day
Closed December 23rd, 2022 –  January 2nd, 2023

Tuesday, January 3rd, 2023

If you experience an issue with your order, we are happy to help, but do request your assistance to make the resolution easier.

Contact us promptly!

Please be sure to open and inspect your parcel immediately upon receipt and submit any claims for missing or incorrect items within 3 business days of the delivery.

If your parcel appears damaged upon delivery, please do not open the box. Refuse to accept delivery and contact us immediately to let us know of the issue. All claims, due to shipping damage, must be made within 24 hours of receipt of package.

Contact us correctly!

Please submit your initial contact using our contact form below, to create a support ticket. One of our customer service representatives will be happy to help resolve your issue.

Send us Photos!

After submitting your initial contact form, you will receive a notification that a ticket has been created for you. Please reply to that email with photos, if applicable to your issue. For example, if you received the wrong item, please send us a photo of the item you received which is incorrect. If we can see what you are reporting, we can verify it and get the correct items to you faster.

Let us know what we can do to help!

In your request, please let us know what we can do to make you happy. If we know your expectations, we will be better prepared to meet them!

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    Flat Rate Shipping $29.99 and Free shipping for orders over $300 before tax* 

    *Not applicable for Canada Post, bulk or case sizes