COVID-19 UPDATE | Saffire Blue Inc.

COVID-19 UPDATE

DUE TO COVID-19 - NO RETURNS WILL BE ACCEPTED ON ALL PRODUCTS

UPDATED Monday, April 13, 2020

Dear Valued Customers,

Our continued goal through this time of uncertainty is to provide you with quality products in a prompt manner. Due to a large surge of orders and the need to protect our staff with distancing measures we have temporarily removed the ability for our customers to call us. For at least the next two weeks we will be UNABLE TO ACCEPT PHONE CALLS.

Please note the following:

  • Phone lines are temporarily closed (for all calls)
  • Online ordering only
  • All orders are final (once you place your order you will be unable to change or cancel that order)
  • Please check your order carefully before submitting
  • Current shipping times are 10-12 business days

Please know we will try to return to normal business proceedings as soon as possible.

Please stay safe and healthy.

With a sincere thank you for your patronage,
Saffire Blue Inc.

Mis à jour le lundi 13 avril 2020

Chers clients appréciés,

Notre objectif continu à travers cette période d’incertitude est de vous fournir des produits de qualité d’une manière rapide. En raison d’une forte augmentation des commandes et de la nécessité de protéger notre personnel avec des mesures de distanciation, nous avons temporairement supprimé la possibilité pour nos clients de nous appeler. Pendant au moins les deux prochaines semaines, nous serons incapables d’ACCEPTER PHONE CALLS.

Veuillez noter ce qui suit :

  • Les lignes téléphoniques sont temporairement fermées (pour tous les appels)
  • Commande en ligne seulement Toutes les commandes sont définitives (une fois que vous passez votre commande, vous ne serez pas en mesure de modifier ou d’annuler cette commande)
  • Veuillez vérifier attentivement votre commande avant de soumettre votre commande avant de soumettre Les temps d’expédition actuels sont de 10-12 jours ouvrables

S’il vous plaît savoir que nous allons essayer de revenir à la procédure d’affaires normale dès que possible.

S’il vous plaît rester en sécurité et en bonne santé.

Avec un sincère merci pour votre patronage,
Saffire Blue Inc.

Thursday, March 26, 2020

To Our Valued Customers,

As you know, the COVID-19 (Coronavirus) pandemic continues to impact the world, our country, our communities, and our industry.  Our hearts go out to those impacted by COVID-19.  Our focus in on the health and safety of our employees and customers.

At this time, our warehouse does remain open however, a shortened staff will impact the processing time of orders.  This means longer processing times and longer response times.   We are asking that if you have a customer service-related question to email customerservice@saffireblue.ca (please include the order number) or call 519.688.0546 to speak to a representative.  We will continue to ship and process accordingly.

We are monitoring and will make proper operational adjustments as they become necessary.

Stay healthy and remain positive!

Kind regards,

Lou Bratty
Chief Executive Officer

CUSTOMER PICK UP PROCEDURES

  1. As a safety measure to our employees and customers against the COVID-19 outbreak, Saffire Blue Inc. is asking that all pick-up orders be paid in advance.
  2. Call 519-688-0546 and announce that you are here to pick up your order.  Stay on the phone.
  3. The warehouse will put your order on the dock.
  4. We will then tell you that your order is on the dock for pickup.