We at Saffire Blue would like to remind you of the importance of double-checking your personal information when creating any account you set up online. Failing to do so may put your personal information in the hands of the wrong person.
As is the case with most online retailers, Saffire Blue’s online ordering system is highly automated so that we can expedite the order process and serve you to the best of our abilities. As such, we count on our customers to verify their account information for accuracy prior to placing an order on our website.
Recently, we encountered a situation in which a customer created an account on our website and placed an order, but mistakenly entered their email address incorrectly. We were unaware of the error until the non-customer who actually belonged to the mistaken email address contacted us to let us know they did not sign up for an account or place this order.
The customer was notified and it was apparently an honest mistake, which was rectified immediately. However, by not verifying their information when creating their account, the customer had inadvertently sent their order information, along with their address and phone number to a complete stranger.
Luckily, this situation was caught early due to the non-customer’s honesty and integrity. However, should the non-customer have been dishonest, they could have attempted to reroute the order to their own address, or simply told us to cancel the order, and the actual customer would have had no idea.
We urge you to take a moment to verify your account information for accuracy before you place your next order to prevent this type of mix-up from happening to you. In addition, if you have placed an order, but do not receive an email confirmation immediately following, be sure to check your account to verify that the email address you used is correct.
How Can You Verify Your Information?
You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on our website, you can access and change your online account profile yourself by logging in and visiting the My Account page of our website.
You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us. All such requests will be honoured.